If you do need to cancel a reservation, please contact us as soon as possible and we will do our best to re-book the apartment. The initial security deposit is non-refundable. There are no exceptions to this rule.
As a general rule, we do not refund the Security Deposit on cancellations with less than two weeks notice. In those cases where you give us notice in advance, every effort will be made to re-book the apartment and if a new booking is found for the same rental period a full refund of the Security Deposit will be issued. We will deduct from the Security Deposit the cost of days that remain un-booked to the maximum value of the Security Deposit based on the daily rate of the apartment.
Last minute cancellations or those requested after the client has already used the apartment are not subject to any kind of refund, the client will be responsible for the total rental amount. In those cases however, the Security Deposit is refunded less any loss, damage or cleaning charges. There are no exceptions to this rule.