Last Update: October 5, 2025
This Privacy Policy (“Policy”) explains how CreditPullEngine, LLC (collectively, “we”, “our”, or “us”), and trusted third parties, collect, use, disclose, and protect your personal information when you use our websites and other online services (collectively the “Services”), as well as your rights and choices related to your personal information. Please review this Policy carefully to understand our practices.
Introduction and Scope
Thank you for choosing to be part of our community at CreditPullEngine, LLC. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy, or our practices with regards to your personal information, please contact us using the contact information provided at the end of this Policy.
When you visit our websites and use any of our Services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
IF YOU DO NOT CONSENT AND AGREE WITH THE TERMS OF THIS PRIVACY POLICY, YOU CANNOT, AND WE DO NOT AUTHORIZE YOU TO, ACCESS, BROWSE, OR USE OUR SERVICES.
This Privacy Policy applies to all information collected through our Services, including when you:
- Visit our websites
- Contact us directly to become a customer or to obtain more information
- Use our Services as a customer
- Interact with us through sales and marketing events
- Communicate with us through customer service requests
Our Commitment to Compliance
Our processing of personal information complies with applicable privacy laws, including but not limited to:
When you visit our websites and use any of our Services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
IF YOU DO NOT CONSENT AND AGREE WITH THE TERMS OF THIS PRIVACY POLICY, YOU CANNOT, AND WE DO NOT AUTHORIZE YOU TO, ACCESS, BROWSE, OR USE OUR SERVICES.
This Privacy Policy applies to all information collected through our Services, including when you:
- California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
- Virginia Consumer Data Protection Act
- Colorado Privacy Act
- Utah Consumer Privacy Act
- Connecticut Data Privacy Act
- Texas Data Privacy and Security Act
- Oregon Consumer Privacy Act
- Montana Consumer Data Privacy Act
- Other applicable state privacy laws
- General Data Protection Regulation (GDPR) for EU residents
- UK General Data Protection Regulation
- Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)
Important Notices
Credit Reporting Activities: This Privacy Policy does not apply to the way we process consumer credit information in our role as a vendor to our customers. If you are an end user of one of our customers (e.g., businesses that use our credit report services), please contact the customer directly for information regarding how they use the personal information gathered from our Services.
Credit Report Questions: If you have questions or concerns about information on your credit report, please contact the three major credit bureaus: Equifax, Experian, and TransUnion.
Third-Party Marketing: When you visit or log in to our websites, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
This Privacy Policy applies to all information collected through our Services, including when you:
- California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
- Virginia Consumer Data Protection Act
- Colorado Privacy Act
- Utah Consumer Privacy Act
- Connecticut Data Privacy Act
- Texas Data Privacy and Security Act
- Oregon Consumer Privacy Act
- Montana Consumer Data Privacy Act
- Other applicable state privacy laws
- General Data Protection Regulation (GDPR) for EU residents
- UK General Data Protection Regulation
- Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)
1. Whose Personal Information Do We Collect?
We collect information from various categories of individuals:
Website Visitors: Individuals who visit our websites or contact us directly for information.
Customers: Businesses and individuals who engage us for services, including demos, paid services, training, support, or customization of our Services.
End Users: Individuals whose information we collect and process on behalf of our customers.
Service Providers: Third-party vendors and contractors who provide services to us.
Business Contacts: Employees, representatives, and contacts at partner organizations, vendors, and other businesses we interact with.
The use of “you” and “your” throughout this Privacy Policy will, depending on the context, refer to any of these categories of individuals
2. What Types of Personal Information Do We Collect?
Information You Provide Directly
Contact Information:
- Name, title, company name
- Physical address
- Email address
- Telephone number
Account Information:
- Username and password
- Account preferences and settings
- Communication preferences
Communications:
- Content of messages you send us
- Customer service inquiries
- Feedback and survey responses
Information About End Users We Collect from Credit Bureaus
- Contact information (name, address, phone number)
- Commercial information (purchasing histories, payment records)
- Professional or employment information
- Credit account information
- Payment histories
- Public records
- Inferences about creditworthiness and financial behavior
Information We Collect Automatically
Technical Data:
- Internet Protocol (IP) address
- Browser type and version
- Device type and identifiers
- Operating system
- Time zone settings
Usage Data:- Pages visited on our websites
- Time and date of visits
- Time spent on pages
- Click patterns and navigation paths
- Referring website addresses
- Search queries within our Services
Location Data:- General location based on IP address
- GPS location (only with your explicit permission)
Diagnostic Data:- Error reports and logs
- Performance data
- Feature usage statistics
- Session information
Information from Third-Party Sources
We may receive information about you from:
- Credit bureaus and financial institutions
- Data aggregators and marketing partners
- Public databases and records
- Social media platforms
- Business partners and affiliates
- Identity verification services
We only accept personal information from third parties who represent that they obtained the data lawfully and have the right to share it with us.
3. How Do We Collect Personal Information?
Direct Interactions
We collect information when you:
- Create an account or register for our Services
- Request information or customer support
- Complete forms or surveys
- Participate in promotions or events
- Make a purchase or payment
- Communicate with us via email, phone, or chat
- Apply for employment or contractor positions
- Engage with us on social media
Automated Collection
We collect information when you:
- Cookies and similar tracking technologies
- Server logs
- Web beacons and pixel tags
- Analytics tools
- Session recording software
Third-Party Sources
We receive information from:
- Credit reporting agencies and financial institutions
- Identity verification services (such as Prove Identity, Inc. and Veratad Technologies, LLC)
- Marketing partners and data providers
- Public records and databases
- Social media platforms
- Our customers (when they provide information about their end users)
4. How Do We Use Personal Information?
We use your personal information for the following purposes:
- To deliver the Services you have requested or purchased
- To process credit reports and financial information on behalf of customers
- To authenticate users and maintain account security
- To process transactions and payments
- To provide customer support and respond to inquiries
- To send service-related communications and updates